Hospitality Quality Management Training Course |Smart

Overview

Why Attend

The Hospitality Quality Management Training Course is a specialised programme designed to develop the knowledge and practical skills required to establish, implement, and maintain effective quality management systems across the hospitality sector. Focusing on Hospitality Quality Management, this course enables participants to strengthen service standards, improve operational efficiency, enhance customer satisfaction, and support continuous improvement throughout hotels, resorts, restaurants, and tourism businesses. Delivered under the Hospitality And Tourism Training Course specialisation, the programme explores internationally recognised quality principles, including ISO-based management practices, quality assurance frameworks, and performance measurement techniques.

Designed within the Management category, this programme combines strategic quality planning with practical hospitality applications. Participants learn how to monitor service quality, conduct quality audits, develop improvement initiatives, manage customer feedback, and build a culture of excellence across hospitality operations., the course equips hospitality professionals with the knowledge required to improve organisational performance while consistently delivering exceptional guest experiences.

Course Objectives

By the end of the course, participants will be able to:

Upon successful completion of this course, participants will be able to:

Understand the principles and practices of Hospitality Quality Management.
Develop and implement quality management systems within hospitality organisations.
Improve service standards across hotel and tourism operations.
Apply ISO quality management principles to hospitality services.
Measure and monitor operational quality using key performance indicators.
Strengthen customer satisfaction through effective service delivery.
Conduct hospitality quality audits and performance evaluations.
Implement continuous improvement methodologies for operational excellence.
Analyse guest feedback to improve hospitality services.
Develop quality policies and procedures that support business objectives.
Manage quality-related risks affecting hospitality operations.
Build a culture focused on quality, consistency, and customer excellence.

Target Audience

This course is suitable for:

Hotel General Managers
Hospitality Operations Managers
Quality Assurance Managers
Guest Relations Managers
Front Office Managers
Food and Beverage Managers
Housekeeping Managers
Resort Managers
Tourism Operations Professionals
Hospitality Supervisors
Restaurant Managers
Customer Experience Managers
Quality Auditors
Hospitality Consultants
Professionals seeking careers in hospitality quality management

Course Outline

Module 1: Introduction to Hospitality Quality Management

Fundamentals of Hospitality Quality Management
Quality concepts in hospitality operations
Importance of service excellence
Quality management principles
Hospitality quality frameworks

Module 2: Service Standards and Quality Assurance

Developing hospitality service standards
Standard operating procedures
Quality assurance systems
Consistency in service delivery
Performance monitoring

Module 3: ISO Quality Management in Hospitality

Introduction to ISO quality management systems
ISO principles for hospitality organisations
Documentation and compliance
Internal quality processes
Quality certification requirements

Module 4: Customer Satisfaction Management

Understanding guest expectations
Measuring customer satisfaction
Complaint management techniques
Customer feedback systems
Service recovery strategies

Module 5: Quality Auditing and Performance Evaluation

Hospitality quality audits
Audit planning and execution
Performance measurement tools
Quality reporting
Corrective action planning

Module 6: Continuous Improvement Strategies

Continuous improvement methodologies
Root cause analysis
Process optimisation
Quality improvement planning
Monitoring improvement initiatives

Module 7: Leadership for Quality Excellence

Building a quality-focused culture
Employee engagement in quality initiatives
Leadership responsibilities
Team performance improvement
Managing organisational change

Module 8: Implementing Hospitality Quality Management Systems

Developing quality management plans
Integrating quality across departments
Risk management in quality operations
Maintaining long-term quality performance
Best practices for sustainable quality management

Schedule & Fees

2026 Schedule & Fees

1 - 5 Nov, 2026

English

Per participant USD 2,900

1 - 5 Nov, 2026

Arabic

Per participant USD 2,900

15 - 19 Nov, 2026

English

Per participant USD 2,900

15 - 19 Nov, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

31 Jan - 4 Feb, 2027

English

Per participant USD 2,900

31 Jan - 4 Feb, 2027

Arabic

Per participant USD 2,900

14 - 18 Feb, 2027

English

Per participant USD 2,900

14 - 18 Feb, 2027

Arabic

Per participant USD 2,900

2 - 6 May, 2027

English

Per participant USD 2,900

2 - 6 May, 2027

Arabic

Per participant USD 2,900

16 - 20 May, 2027

English

Per participant USD 2,900

16 - 20 May, 2027

Arabic

Per participant USD 2,900

1 - 5 Aug, 2027

English

Per participant USD 2,900

1 - 5 Aug, 2027

Arabic

Per participant USD 2,900

15 - 19 Aug, 2027

English

Per participant USD 2,900

15 - 19 Aug, 2027

Arabic

Per participant USD 2,900

31 Oct - 4 Nov, 2027

English

Per participant USD 2,900

31 Oct - 4 Nov, 2027

Arabic

Per participant USD 2,900

14 - 18 Nov, 2027

English

Per participant USD 2,900

14 - 18 Nov, 2027

Arabic

Per participant USD 2,900