Hospitality Leadership & Supervisory Skills Training |Smart

Overview

Why Attend

The Hospitality Leadership & Supervisory Skills course is designed to develop the leadership and supervisory abilities required for effective management within the hospitality industry. The programme focuses on Hospitality Leadership, providing professionals with practical knowledge of team leadership, decision-making, communication, and workplace coordination to improve organisational performance.

As part of the Hospitality & Tourism Training Courses, this course helps participants strengthen their skills in hospitality supervision, staff management, and employee engagement. Participants learn how to lead hospitality teams, improve staff performance, create positive workplace environments, and apply effective supervisory techniques across hotels, resorts, restaurants, and tourism organisations.

Course Objectives

By the end of the course, participants will be able to:

Upon completing this course, participants will be able to:

Understand the principles of Hospitality Leadership.
Develop effective team leadership skills.
Improve hospitality supervision techniques.
Manage hospitality staff efficiently.
Enhance employee engagement and workplace motivation.
Apply leadership approaches to improve team performance.
Develop communication and conflict management skills.
Strengthen decision-making abilities in hospitality environments.
Create effective staff development strategies.
Lead hospitality teams towards operational excellence.

Target Audience

This course is suitable for:

Hospitality supervisors.
Hotel department supervisors.
Team leaders in hospitality organisations.
Front office supervisors.
Restaurant supervisors.
Resort team managers.
Hospitality managers.
Staff development professionals.
Tourism professionals.
Individuals preparing for leadership roles in hospitality.

Course Outline

Module 1: Introduction to Hospitality Leadership

Fundamentals of Hospitality Leadership
Role of supervisors in hospitality
Leadership responsibilities
Developing effective leadership behaviours

Module 2: Team Leadership in Hospitality

Building high-performing teams
Team communication strategies
Delegation and task management
Creating collaborative work environments

Module 3: Hospitality Supervision Skills

Supervisory roles and responsibilities
Monitoring staff performance
Managing daily operations
Improving service delivery

Module 4: Staff Management and Development

Workforce planning
Employee training methods
Performance improvement
Supporting staff growth

Module 5: Employee Engagement Strategies

Understanding employee motivation
Creating positive workplace culture
Improving employee satisfaction
Retaining skilled hospitality staff

Module 6: Communication and Conflict Management

Effective workplace communication
Handling team conflicts
Providing constructive feedback
Building professional relationships

Module 7: Leadership Performance Improvement

Measuring team effectiveness
Coaching and mentoring techniques
Continuous improvement methods
Developing future hospitality leaders

Module 8: Modern Hospitality Leadership Challenges

Managing workplace changes
Technology impact on leadership
Maintaining service standards
Future trends in hospitality management

Schedule & Fees

2026 Schedule & Fees

1 - 5 Nov, 2026

English

Per participant USD 2,900

1 - 5 Nov, 2026

Arabic

Per participant USD 2,900

29 Nov - 3 Dec, 2026

English

Per participant USD 2,900

29 Nov - 3 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

31 Jan - 4 Feb, 2027

English

Per participant USD 2,900

31 Jan - 4 Feb, 2027

Arabic

Per participant USD 2,900

28 Feb - 4 Mar, 2027

English

Per participant USD 2,900

28 Feb - 4 Mar, 2027

Arabic

Per participant USD 2,900

2 - 6 May, 2027

English

Per participant USD 2,900

2 - 6 May, 2027

Arabic

Per participant USD 2,900

30 May - 3 Jun, 2027

English

Per participant USD 2,900

30 May - 3 Jun, 2027

Arabic

Per participant USD 2,900

1 - 5 Aug, 2027

English

Per participant USD 2,900

1 - 5 Aug, 2027

Arabic

Per participant USD 2,900

29 Aug - 2 Sep, 2027

English

Per participant USD 2,900

29 Aug - 2 Sep, 2027

Arabic

Per participant USD 2,900

31 Oct - 4 Nov, 2027

English

Per participant USD 2,900

31 Oct - 4 Nov, 2027

Arabic

Per participant USD 2,900

28 Nov - 2 Dec, 2027

English

Per participant USD 2,900

28 Nov - 2 Dec, 2027

Arabic

Per participant USD 2,900

Hospitality Leadership & Supervisory Skills Training Course

Overview

Why Attend

Course Objectives

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees