Process Management: Mapping and Improvement Training |Smart

Overview

Why Attend

This course offers a comprehensive process management: mapping and improvement training course. Such alignment of processes with strategic organisational goals includes designing and implementing process architectures; establishing the systems for measurement of processes that are in tune with organisational goals and training and organising managers to manage processes effectively. The science and art of process mapping become more relevant in understanding and improving processes, which is the essence of this course that seeks to train delegates on the skills of process mapping by sensitising them to the various genres of process mapping, from a very basic flowchart to a value stream map. This process management mapping and improvement training course delegates will impart the knowledge and skills necessary to map and model their business processes from the enterprise level below to the detailed workflow level. Stepwise methodology is provided to the attendees for effective continuous modelling, measuring, and analysing processes to bring improvement in business process models that actually represent the current ‘as is’ reality and define an optimised ‘to be’ state, which can form the basis of a process improvement programme.

Course Objectives

By the end of the course, participants will be able to:

Objective:

The basic objective of this programme are:

Understand business processes and their componentsApply process mapping, measurement and analysis methods and techniquesDefine processes using a subset of Business Process Modeling Notation (BPMN)Diagnose the health of a business processProcess improvement techniques business processes into their transform across their modelIdentify the processes for their importance in the proper functioning of any organisation.Establish the international standards of approach towards processes.Investigation of Different Methodologies for Process Assessment and Re-engineeringDevelop process analysis charts and process maps towards improvement.Rationale for measurement of processes as an improvement toolHow will attendees benefit?

Attendees of the Process Management: Mapping and Improvement Training Course will gain, many benefits including:

Enhanced Process Understanding: They will learn how to analyse, document, and visualise business processes for better efficiency. Improved Efficiency: Pointing out bottlenecks and showing inefficient links in the processes will facilitate streamlined workflows and improvements in productivity.Process mapping skills: Effective process mapping skills will provide them with exposure to improve internal communication and clarity using process mapping techniques. Superior Problem-Solving Ability: An important part of the course will be identifying root causes and possible solutions. Greater Cost Savings: By removing waste and optimising resources, businesses can cut their operation costs. Improved Change Management Skills: Attendees learn how to work improvement into the process and how to gain buy-in from stakeholders. Competitive Advantage: Organisations with a structured approach to process management can improve service delivery and achieve a competitive niche.

An outstanding course focusing on professionals involved in operations, quality management, business analysis, and process improvement initiatives.

Course Outline

Process Definitions and Elements

Process Definition.
Process Approach to Improvement.
Advantages of Process Mapping.
Elements of a Process.
Benefits of Process Maps.
Attributes of a Process Map:

Who Is the Customer?
What Is Critical to their Satisfaction?
Where Can we Obtain Process Performance Data?
How Well Do our Processes Satisfy their Needs?
What Is our Business Value Chain?
What Is Process Efficiency and Effectiveness?
Stakeholders Analysis

Comprehending Process Approach as per International Quality Standards

Comprehending Process Approach
Process Characteristics
The Plan-Do-Check-Act (PDCA) Approach
Opportunities in Terms of Reducing Cycle Time, Defects and
Non-Value-Added

Process Assessments Approaches

Key Terms
Mapping Process
Kinds of Mapping Tools

Simple Flow Charting
Geo Graphs, Spaghetti/Workflow Diagrams.
Swim Lane (Deployment) Flowcharts.
Supplier-Input-Process-Output-Customer Charts (SIPOC- Six Sigma Projects).
Value-Added/Non-Value-Added Analysis.
Value Stream Maps.
Cycle Time Map.

Process Hierarchy.
Process Maps Symbols.
IDEFO Process Map.

Non-Value-Added Analysis

Lean Thinking to Reduce Waste in Processes.
The Eight Types of Waste Found in Processes.
5S – A Framework to Organize and Maintain your Workplace.
Failure Mode and Effects Analysis (FMEA).

Process Analysis and Improvement

Customer Oriented Processes.
Support Oriented Processes.
Management Processes.
Diagnosis of a Process.
Analysing and Improving a Process.
Turtle Diagram.
Using Process Maps to Identify Root Causes.
12 Cornerstone Tools to Process Streamlining.
Problem-Solving Techniques.
Process Auditing as a Tool for Continuous Improvement.
Process Mapping in Six Sigma Projects.

Process Measurement and Benchmarking

Why Measure?
Setting Targets
Process KPIs.
Benchmarking and the Balanced Scorecard.

Schedule & Fees

2026 Schedule & Fees

4 - 8 Oct, 2026

English

Per participant USD 2,900

4 - 8 Oct, 2026

Arabic

Per participant USD 2,900

1 - 5 Nov, 2026

English

Per participant USD 2,900

1 - 5 Nov, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

3 - 7 Jan, 2027

English

Per participant USD 2,900

3 - 7 Jan, 2027

Arabic

Per participant USD 2,900

31 Jan - 4 Feb, 2027

English

Per participant USD 2,900

31 Jan - 4 Feb, 2027

Arabic

Per participant USD 2,900

4 - 8 Apr, 2027

English

Per participant USD 2,900

4 - 8 Apr, 2027

Arabic

Per participant USD 2,900

2 - 6 May, 2027

English

Per participant USD 2,900

2 - 6 May, 2027

Arabic

Per participant USD 2,900

4 - 8 Jul, 2027

English

Per participant USD 2,900

4 - 8 Jul, 2027

Arabic

Per participant USD 2,900

1 - 5 Aug, 2027

English

Per participant USD 2,900

1 - 5 Aug, 2027

Arabic

Per participant USD 2,900

3 - 7 Oct, 2027

English

Per participant USD 2,900

3 - 7 Oct, 2027

Arabic

Per participant USD 2,900

31 Oct - 4 Nov, 2027

English

Per participant USD 2,900

31 Oct - 4 Nov, 2027

Arabic

Per participant USD 2,900