What is the definition of excellence? What are the fundamental concepts that organizations need to embody in order to become excellent? Are there criteria for excellence that an organization can use to assess itself? How to ensure continuous improvement across all aspects of the organization? The EFQM excellence model was developed to answer all of the above questions. In this course, we will explain the EFQM excellence model and its 3 main components. Participants will be able to review, reflect on and practice each component in a group environment. Upon completion, participants will be able to assess their organizations’ level of excellence and determine areas for strategic improvement.
Course Methodology
This course uses a set of workshops which enable the participant to reflect on the EFQM topics covered. It also introduces the 'Quick Check' Excel based assessment tool.
Course Objectives
By the end of the course, participants will be able to:
Use self assessment as an improvement tool
Develop a roadmap for their organization’s action plan
Prioritize improvement actions to ensure effective use of resources
Develop a plan to engage people within their organization to drive improvement efforts
Utilize tools and techniques to improve performance
Defend EFQM’s levels of excellence to determine own goals and aspirations
Recognize the cultural aspects of excellence to improve non tangible strengths
Target Audience
Professionals, leaders, supervisors and all those who are engaged in excellence, quality management implementation and improvement of organizational performance. Individuals who are leading or participating in organizational effort to apply for distinguished national and international quality awards based on the EFQM model will also find the course beneficial.
Target Competencies
Achieving excellence
Business management
Leadership skills
Continuous improvement
Strategy management
KPI management
Course Outline
The Journey towards Excellence
The ingredients of sustainable improvement
Defining the burning platform
The Committed to Excellence (C2E) process
EFQM levels of excellence
What is excellence?
Mapping stakeholders and their expectations
The EFQM Excellence Model
What is driving change?
Fundamental concepts, criteria and 'RADAR'
Phases of excellence
The 5 enablers of the model
Mapping strategic themes
Conducting a self assessment
Applying 'RADAR' for continuous improvement
Prioritizing Opportunities to Improve
Prioritizing the output of self assessment
Using Pareto analysis
Improve versus maintain versus reduce
Assessing impact versus ease
Managing Improvement Projects
The six phases of a project
Project success criteria
Using 'RADAR' to implement improvements
Preparing for the C2E Site Visit
Site visit planning is a critical step
The role of the validator
Site visit agenda example
How the validator works
C2E recognition
Putting the Model into Practice
The excellence journey
Using the quick check tool
Creating annual action plans
Planning the Next Steps
Sustainable improvement requirements
Planning the self assessment
EFQM management document
Schedule & Fees
2026 Schedule & Fees
There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.