Internal and External Communications |Smart

Overview

Why Attend

Course Overview:

This course focuses on how organizations communicate and develop relationships with Internal and External Stakeholders who help to enhance the organizational operations, by balancing the needs of corporate stakeholders. This course also examines the relationships that PR Management needs to maintain in order to achieve effective performance.

Strategic Communication is a comprehensive concept that includes many aspects such as Organizational Communication, and Awareness Campaigns. Strategic Communication will guide the organization for the best methods of PR Strategic practices. Therefore, the emergence of Strategic Communication Framework inside the establishment would set out the proper parameters of relationships with Internal and External Stakeholders

Course Objectives

By the end of the course, participants will be able to:

Who should attend?

• Professionals working in the fields of Media and Public Relations.

• Officials in Business and Governmental sectors, and relevant Administrative Bodies.

• Anyone who is interested in improving their capabilities in this field.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Proper understanding and application of organizational theories, and identifying factors that affect interpersonal communication within the management framework.

• Implementation of Diagnostic tools, such as Communication Audit for accurate evaluation of the Corporate Communications Integrity.

• Preparation of a communication plan, in order to establish and enhance and maintain Corporate Reputation.

• Proper Planning and management of Communication Change Strategy.

• Developing frameworks to strengthen relationships with key internal stakeholders.

• Analyzing the Governmental Legislative and Supervisory role, and the Lobbying process.

Course Outline

Course Content

• Module 1: Foundations of Communication:

o The Importance of Effective Communication: Understanding the role of communication in organizational success.

o Communication Models and Channels: Exploring different communication models and choosing appropriate channels.

o Barriers to Communication: Identifying and overcoming common communication barriers.

• Module 2: Internal Communication Strategies:

o Internal Communication Planning: Developing communication plans to engage employees and enhance collaboration.

o Employee Engagement: Techniques for fostering a motivated and informed workforce.

o Managing Change Communication: Communicating organizational changes effectively and addressing concerns.

• Module 3: External Communication Strategies:

o Crafting a Strong Organizational Image: Developing a consistent and positive brand image in external communications.

o Stakeholder Engagement: Building relationships with customers, partners, investors, and the media.

o Crisis Communication: Strategies for addressing crises and maintaining public trust.

• Module 4: Effective Written Communication:

o Business Writing Essentials: Writing clear, concise, and impactful messages for different purposes.

o Email Etiquette: Best practices for professional and effective email communication.

o Writing for Different Audiences: Tailoring messages for diverse internal and external stakeholders.

• Module 5: Verbal and Nonverbal Communication Skills:

o Effective Public Speaking: Techniques for confident and persuasive verbal communication.

o Active Listening: Developing active listening skills to enhance communication and understanding.

o Body Language and Nonverbal Cues: Interpreting and utilizing nonverbal communication effectively.

• Module 6: Digital and Social Media Communication:

o Online Presence and Branding: Building and maintaining a positive online brand reputation.

o Social Media Strategy: Creating engaging content and managing interactions on social media platforms.

o Crisis Management in the Digital Age: Navigating online crises and addressing negative feedback.

• Module 7: Cross-Cultural Communication:

o Cultural Sensitivity: Understanding and respecting cultural differences in communication.

o Effective Communication in Global Teams: Overcoming language and cultural barriers in international collaboration.

o Adapting Communication Styles: Tailoring communication approaches for diverse cultural contexts.

• Module 8: Developing a Procurement Strategy Plan:

o Key Performance Indicators (KPIs) for Communication.

o Collecting input from internal and external stakeholders for improvement.

o Using feedback and insights to refine communication approaches.

Schedule & Fees

2026 Schedule & Fees

20 - 24 Sep, 2026

English

Per participant USD 2,900

20 - 24 Sep, 2026

Arabic

Per participant USD 2,900

1 - 5 Nov, 2026

English

Per participant USD 2,900

1 - 5 Nov, 2026

Arabic

Per participant USD 2,900

20 - 24 Dec, 2026

English

Per participant USD 2,900

20 - 24 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

31 Jan - 4 Feb, 2027

English

Per participant USD 2,900

31 Jan - 4 Feb, 2027

Arabic

Per participant USD 2,900

21 - 25 Mar, 2027

English

Per participant USD 2,900

21 - 25 Mar, 2027

Arabic

Per participant USD 2,900

2 - 6 May, 2027

English

Per participant USD 2,900

2 - 6 May, 2027

Arabic

Per participant USD 2,900

20 - 24 Jun, 2027

English

Per participant USD 2,900

20 - 24 Jun, 2027

Arabic

Per participant USD 2,900

1 - 5 Aug, 2027

English

Per participant USD 2,900

1 - 5 Aug, 2027

Arabic

Per participant USD 2,900

19 - 23 Sep, 2027

English

Per participant USD 2,900

19 - 23 Sep, 2027

Arabic

Per participant USD 2,900

31 Oct - 4 Nov, 2027

English

Per participant USD 2,900

31 Oct - 4 Nov, 2027

Arabic

Per participant USD 2,900

19 - 23 Dec, 2027

English

Per participant USD 2,900

19 - 23 Dec, 2027

Arabic

Per participant USD 2,900