This course introduces this course of “Excellence in Strategic Planning, Mapping and Business Efficiency with EFQM Applications” which is designed to equip participants with the knowledge and skills to excel in strategic planning, process mapping, and enhancing business efficiency using the EFQM (European Foundation for Quality Management) framework.
Participants will learn how to develop robust strategic plans, map out key processes, and implement EFQM principles to drive organizational excellence and sustainable performance improvement. Through practical exercises and case studies, participants will gain insights into best practices for strategic management, process optimization, and achieving excellence in business operations.
Course Objectives
By the end of the course, participants will be able to:
Who Should Attend?
Business leaders
Managers
Quality assurance professionals
Anyone involved in strategic planning, process improvement, and business excellence
Knowledge and Benefits:
After completing the program, participants will be able to master the following:
Understand the principles and concepts of strategic planning, process mapping, and business
Gain proficiency in developing strategic plans aligned with organizational goals and
Learn how to map out key processes, identify improvement opportunities, and optimize business
Familiarize with the EFQM Excellence Model and its application in driving organizationalexcellence and performance
Develop practical skills and tools for implementing EFQM principles and achieving sustainable business excellence.
Course Outline
Course Content
Introduction to Strategic Planning and Business Excellence
Understanding the Importance of Strategic Planning in Business Success
Overview of the EFQM Excellence Model and its Key Principles
Linking Strategic Planning to Organizational Excellence
Strategic Analysis and SWOT Analysis
Conducting External and Internal Environmental Analysis
Utilizing SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis for Strategic Decision Making
Identifying Strategic Goals and Objectives
Strategic Planning Process
Developing a Strategic Planning Framework
Establishing Vision, Mission, and Core Values
Setting SMART (Specific, Measurable, Achievable, Relevant, Time-bound) Goals and Objectives
Strategic Mapping and Alignment
Mapping Organizational Processes and Value Streams
Aligning Strategic Goals with Operational Activities
Developing Key Performance Indicators (KPIs) for Monitoring Progress
EFQM Excellence Model Overview
Understanding the EFQM Excellence Model Criteria
The RADAR Logic: Results, Approach, Deployment, and Assessment, and Review
Assessing Organizational Maturity and Performance Levels
Leadership and Governance
The Role of Leadership in Driving
Investing in Training and Development to Build a High-Performance Culture
Process Management and Improvement
Implementing Lean and Six Sigma Principles for Process Optimization
Identifying Bottlenecks and Waste in Business Processes
Implementing Continuous Improvement Initiatives
Excellence Recognition and Continuous Improvement
Applying for EFQM Excellence Awards and Recognitions
Embedding a Culture of Continuous Improvement and Learning
Celebrating Successes and Sharing Best Practices Across the Organization