Managing Sales and Phone Calls |Smart

Overview

Why Attend

The importance of sales management and phone calls is increasing day by day due to the growing role of connecting phone calls with company clients. Therefore, the skill of acquiring customers through phone calls is considered one of the essential elements that must be learned by a successful sales manager. Its importance is equally significant for business owners who are about to manage companies. Sales management via phone calls greatly simplifies things, but it also requires a certain level of knowledge for the sales manager to effectively use it. In today’s article, we will explain the key rules of managing sales through phone calls, the importance of using phone sales, and its positive impact on sales.

4o mini

Course Objectives

By the end of the course, participants will be able to:

After completing the program, participants will be able to:

Prepare well for communication.
Use a distinctive and polite speaking style.
Avoid using inappropriate phrases (prohibited phrases).
Handle call recording devices when transferred.
Track customer feedback and record opinions.
Use effective call termination techniques.
Identify and formulate key outcomes related to business problems and research issues.
Define and propose actionable recommendations.
Provide usable outputs at the end of the project.
Write the research report, design, and present the main findings in a way that adds value to the end-user or client.
Adhere to ethical matters and integrate them into the research reporting process.

Target Audience for the Course:

Current and potential employees in business and marketing research.
Researchers in public institutions, public service, and non-governmental sectors.
Managers using marketing research services.
Current and potential workers in marketing research.
Researchers in institutions, public service, and non-governmental sectors.
Managers using marketing research services.
Managers and owners of government and private companies.
Managers of large companies.
Owners of industrial, commercial, tourism, and service enterprises.
All employees working in management and execution.
Anyone interested in building promising companies with a bright future.

4o mini

Course Outline

The Modern Concept of Marketing and Sales

The concept and importance of personal selling
Telephone sales
Personal traits of telephone salespeople
Effective communication skills and their relationship with telephone sales
Customer service skills
Types of customers and how to deal with them
Stages of the sales process

Locations for the Course:

The courses are held in the following countries: Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, as well as Australia and the United States of America. Courses are offered at times and locations that are convenient for your business and schedule.

Training Program Execution Styles:

Group training in centers affiliated with the academy.
Individual training.
Field and practical training according to modern methodologies.
Theoretical training in dedicated halls within the academy.

What Does the Participant Receive from the Training Program?

After completing the course, participants will receive a certified certificate from for attending the mentioned training program.

Note:

We can offer this course at a location and time that suits you. This course is provided to high-level individuals with high standards. For more information, contact team.

Schedule & Fees

2026 Schedule & Fees

8 - 12 Nov, 2026

English

Per participant USD 2,900

8 - 12 Nov, 2026

Arabic

Per participant USD 2,900

13 - 17 Dec, 2026

English

Per participant USD 2,900

13 - 17 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

7 - 11 Feb, 2027

English

Per participant USD 2,900

7 - 11 Feb, 2027

Arabic

Per participant USD 2,900

14 - 18 Mar, 2027

English

Per participant USD 2,900

14 - 18 Mar, 2027

Arabic

Per participant USD 2,900

9 - 13 May, 2027

English

Per participant USD 2,900

9 - 13 May, 2027

Arabic

Per participant USD 2,900

13 - 17 Jun, 2027

English

Per participant USD 2,900

13 - 17 Jun, 2027

Arabic

Per participant USD 2,900

8 - 12 Aug, 2027

English

Per participant USD 2,900

8 - 12 Aug, 2027

Arabic

Per participant USD 2,900

12 - 16 Sep, 2027

English

Per participant USD 2,900

12 - 16 Sep, 2027

Arabic

Per participant USD 2,900

7 - 11 Nov, 2027

English

Per participant USD 2,900

7 - 11 Nov, 2027

Arabic

Per participant USD 2,900

12 - 16 Dec, 2027

English

Per participant USD 2,900

12 - 16 Dec, 2027

Arabic

Per participant USD 2,900