Overview

Why Attend

The Soft Facilities Management: Delivering Cleaning, Catering, Security and Workplace Services Training Course provides professionals with the knowledge and practical skills required to manage essential workplace support services efficiently. This comprehensive programme focuses on Soft Facilities Management principles, helping participants improve service quality, operational performance, compliance, and customer satisfaction across various industries.

This course covers the planning, coordination, monitoring, and continuous improvement of cleaning, catering, security, reception, mailroom, waste management, and workplace support services. Participants will explore modern service delivery models, contractor management, performance measurement, sustainability practices, and risk management to ensure high-quality workplace environments while achieving organisational objectives.

Course Objectives

By the end of the course, participants will be able to:

By the end of this course, participants will be able to:

Understand the principles and scope of Soft Facilities Management.
Plan and manage cleaning, catering, and workplace support services effectively.
Improve security service coordination and workplace safety.
Develop service level agreements (SLAs) and key performance indicators (KPIs).
Monitor contractor performance and vendor relationships.
Enhance customer experience through quality workplace services.
Apply sustainability practices within soft FM operations.
Manage budgets and optimise operational costs.
Identify and mitigate operational risks.
Implement continuous improvement strategies for workplace services.

Target Audience

This course is suitable for:

Facilities Managers
Soft Facilities Management Professionals
Workplace Managers
Building and Property Managers
Cleaning Service Supervisors
Catering Managers
Security Managers
Contract Managers
Operations Managers
Administrative and Office Managers
Procurement Professionals
Health, Safety and Environmental Officers
Facility Service Providers
Professionals seeking careers in Soft Facilities Management

Course Outline

Module 1: Introduction to Soft Facilities Management

Fundamentals of Soft Facilities Management
Roles and responsibilities
Workplace support services overview
Industry standards and best practices
Service delivery models

Module 2: Cleaning Services Management

Cleaning operations planning
Hygiene and sanitation standards
Cleaning technologies and equipment
Workforce scheduling
Quality assurance and inspections

Module 3: Catering and Food Service Management

Catering service planning
Food safety and hygiene compliance
Vendor coordination
Customer satisfaction management
Catering performance evaluation

Module 4: Security Services Management

Physical security operations
Access control systems
Visitor management
Incident reporting procedures
Emergency response coordination

Module 5: Workplace Services Management

Reception and front-of-house services
Mailroom and logistics management
Workspace coordination
Meeting room management
Employee support services

Module 6: Contractor and Vendor Management

Supplier selection
Contract administration
Service level agreements (SLAs)
Performance monitoring
Relationship management

Module 7: Quality Assurance and Performance Management

Key performance indicators (KPIs)
Service audits
Customer feedback systems
Continuous improvement methods
Benchmarking workplace services

Module 8: Sustainability in Soft Facilities Management

Sustainable cleaning practices
Waste reduction strategies
Environmental compliance
Energy-efficient workplace services
Green procurement principles

Module 9: Risk Management and Business Continuity

Operational risk assessment
Health and safety management
Crisis response planning
Business continuity strategies
Compliance and regulatory requirements

Module 10: Leadership in Soft Facilities Management

Managing service teams
Communication and stakeholder engagement
Budget planning and cost control
Change management
Future trends in Soft Facilities Management

Schedule & Fees

2026 Schedule & Fees

13 - 17 Dec, 2026

English

Per participant USD 2,900

13 - 17 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

17 - 21 Jan, 2027

English

Per participant USD 2,900

17 - 21 Jan, 2027

Arabic

Per participant USD 2,900

14 - 18 Mar, 2027

English

Per participant USD 2,900

14 - 18 Mar, 2027

Arabic

Per participant USD 2,900

18 - 22 Apr, 2027

English

Per participant USD 2,900

18 - 22 Apr, 2027

Arabic

Per participant USD 2,900

13 - 17 Jun, 2027

English

Per participant USD 2,900

13 - 17 Jun, 2027

Arabic

Per participant USD 2,900

18 - 22 Jul, 2027

English

Per participant USD 2,900

18 - 22 Jul, 2027

Arabic

Per participant USD 2,900

12 - 16 Sep, 2027

English

Per participant USD 2,900

12 - 16 Sep, 2027

Arabic

Per participant USD 2,900

17 - 21 Oct, 2027

English

Per participant USD 2,900

17 - 21 Oct, 2027

Arabic

Per participant USD 2,900

12 - 16 Dec, 2027

English

Per participant USD 2,900

12 - 16 Dec, 2027

Arabic

Per participant USD 2,900