Hospitality Facilities Management for Hotels, Resorts |Smart

Overview

Why Attend

The Hospitality Facilities Management Training Course by This course provides comprehensive knowledge and practical skills for managing the physical assets, operational infrastructure, and support services of hotels, resorts, and leisure properties. The programme focuses on building systems, facility maintenance, energy management, safety, asset lifecycle planning, environmental performance, and service quality within hospitality environments.

Participants learn how to coordinate guest services, manage maintenance activities, improve facility reliability, control operational costs, and maintain high-quality guest environments. The course integrates strategic facilities management principles with hospitality-specific requirements, enabling professionals to improve property performance, operational efficiency, guest satisfaction, and long-term asset value.

Course Objectives

By the end of the course, participants will be able to:

By completing the Hospitality Facilities Management Training Course, participants will be able to:

Understand the principles and scope of Hospitality Facilities Management.
Develop effective facilities management strategies for hotels and resorts.
Manage hospitality buildings, infrastructure, equipment, and support systems.
Improve preventive and corrective maintenance programmes.
Coordinate facilities operations with guest services requirements.
Apply effective hospitality asset management and lifecycle planning.
Improve energy, water, and resource efficiency.
Identify and control facilities-related operational and safety risks.
Manage contractors and outsourced facilities services.
Improve the reliability and availability of critical property systems.
Establish relevant facilities management KPIs.
Strengthen emergency preparedness and business continuity.
Support sustainable operations across hospitality properties.
Improve facility service quality and guest experience.
Apply continuous improvement practices to hospitality facilities operations.

Target Audience

The Hospitality Facilities Management Training Course is designed for:

Hotel Facilities Managers
Resort Facilities Managers
Hospitality Operations Managers
Hotel Engineering Managers
Maintenance Managers and Supervisors
Property and Estate Managers
Leisure Facilities Managers
Building Services Managers
Hospitality Asset Managers
Guest Services Managers
Health and Safety Professionals
Engineering and Technical Services Professionals
Hotel General Managers
Facilities Management Professionals
Professionals seeking specialised Facilities Management Training Courses

Course Outline

Module 1: Fundamentals of Hospitality Facilities Management

Definition and scope of Hospitality Facilities Management
Role of facilities management in hospitality properties
Facilities requirements for hotels and resorts
Strategic and operational facilities management
Responsibilities of hospitality facilities managers
Relationship between facilities and guest services
Key challenges in hospitality facilities operations

Module 2: Hotel and Resort Facilities Operations

Principles of hospitality facilities operations
Operational requirements of hotels and resorts
Front-of-house and back-of-house facilities
Guest room facilities
Public areas and common spaces
Restaurants, kitchens, and food service areas
Conference and event facilities
Recreational and leisure areas
Coordinating facilities operations with guest requirements

Module 3: Hospitality Maintenance Management

Hospitality maintenance principles
Preventive and corrective maintenance
Planned preventive maintenance programmes
Maintenance scheduling and prioritisation
Guest room maintenance
Electrical and mechanical systems maintenance
HVAC and plumbing maintenance
Building fabric maintenance
Maintenance work orders and documentation
Emergency and reactive maintenance

Module 4: Hospitality Asset and Lifecycle Management

Hospitality asset management principles
Asset registers and classification
Critical property asset identification
Asset condition assessment
Lifecycle cost analysis
Asset replacement and renewal planning
Capital expenditure planning
Risk-based asset management
Long-term property investment planning

Module 5: Guest Services and Facility Quality

Relationship between guest services and facilities management
Guest expectations and facility performance
Room comfort and environmental conditions
Public area standards
Cleanliness and facility presentation
Accessibility and inclusive facilities
Guest complaints related to facilities
Service quality monitoring
Improving the overall guest experience

Module 6: Building Systems and Hospitality Engineering

Hospitality engineering fundamentals
Electrical systems
HVAC and climate control
Plumbing and water systems
Fire protection systems
Building automation and control systems
Elevators and vertical transportation
Kitchen and laundry equipment
Critical building systems reliability

Module 7: Health, Safety and Risk Management

Hospitality facilities risk management
Identifying operational and technical hazards
Workplace health and safety
Fire safety and emergency procedures
Pool and recreational facility safety
Food service facility risks
Contractor safety management
Incident reporting and investigation
Risk assessment and mitigation

Module 8: Energy, Sustainability and Environmental Management

Energy management in hotels and resorts
Energy-efficient building systems
Water conservation strategies
Sustainable hospitality operations
Waste management
Environmental performance monitoring
Carbon reduction initiatives
Green building practices
Resource efficiency and cost control

Module 9: Housekeeping, Cleaning and Support Facilities

Integration of housekeeping and facilities management
Cleaning service standards
Public area maintenance
Laundry facilities
Waste collection and disposal
Grounds and landscaping
Pest control coordination
Hygiene and environmental standards
Managing outsourced support services

Module 10: Contractor and Service Provider Management

Hospitality contractor management
Selecting facilities service providers
Service-level agreements
Contract performance monitoring
Preventive maintenance contracts
Outsourced engineering services
Vendor performance evaluation
Quality assurance and compliance
Cost and service optimisation

Module 11: Digital Technologies in Hospitality Facilities Management

Computerised maintenance management systems
Building management systems
Digital asset registers
Smart hotel technologies
IoT-enabled facility monitoring
Predictive maintenance
Digital work orders
Facility performance dashboards
Data-driven hospitality operations

Module 12: Performance Management and Operational Excellence

Hospitality facilities management KPIs
Measuring facility performance
Maintenance performance indicators
Energy and resource performance
Guest satisfaction indicators
Contractor performance measurement
Facility audits and inspections
Operational cost analysis
Continuous improvement methodologies
Developing an integrated Hospitality Facilities Management framework

Schedule & Fees

2026 Schedule & Fees

27 Sep - 1 Oct, 2026

English

Per participant USD 2,900

27 Sep - 1 Oct, 2026

Arabic

Per participant USD 2,900

15 - 19 Nov, 2026

English

Per participant USD 2,900

15 - 19 Nov, 2026

Arabic

Per participant USD 2,900

27 - 31 Dec, 2026

English

Per participant USD 2,900

27 - 31 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

14 - 18 Feb, 2027

English

Per participant USD 2,900

14 - 18 Feb, 2027

Arabic

Per participant USD 2,900

28 Mar - 1 Apr, 2027

English

Per participant USD 2,900

28 Mar - 1 Apr, 2027

Arabic

Per participant USD 2,900

16 - 20 May, 2027

English

Per participant USD 2,900

16 - 20 May, 2027

Arabic

Per participant USD 2,900

27 Jun - 1 Jul, 2027

English

Per participant USD 2,900

27 Jun - 1 Jul, 2027

Arabic

Per participant USD 2,900

15 - 19 Aug, 2027

English

Per participant USD 2,900

15 - 19 Aug, 2027

Arabic

Per participant USD 2,900

26 - 30 Sep, 2027

English

Per participant USD 2,900

26 - 30 Sep, 2027

Arabic

Per participant USD 2,900

14 - 18 Nov, 2027

English

Per participant USD 2,900

14 - 18 Nov, 2027

Arabic

Per participant USD 2,900

26 - 30 Dec, 2027

English

Per participant USD 2,900

26 - 30 Dec, 2027

Arabic

Per participant USD 2,900

Hospitality Facilities Management for Hotels, Resorts and Leisure Properties Training Course

Overview

Why Attend

Course Objectives

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees