Course of The Skills of Dealing with Others in the Work |Smart

Overview

Why Attend

This course offers a course on "The Skills of Dealing with Others in the Work Environment", designed for individuals who wish to enhance their communication abilities in the workplace and develop a personality with high communication skills.

Good communication is the key to success in any work environment. A company cannot achieve growth and advancement unless it fosters a communicative atmosphere among its workforce. Effective communication brings a sense of unity and morale, ensuring that everyone works together for the company's success. Building the communication skills of employees in various departments and offices plays a crucial role in facilitating internal and external communication and advancing the company's development.

Course Objectives

By the end of the course, participants will be able to:

Who Should Attend?

Managers and owners of government and private companies.
Business office managers in companies.
Managers of departments and branches in companies.
All employees within companies, organizations, and institutions.
All employees working in external communication roles.
All employees involved in internal coordination and communication within the company.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

Learn how to communicate effectively with colleagues in the workplace.
Understand the qualities and communication skills required by employees in all administrative and executive departments.
Master techniques for effective communication and recognize the motivational role individuals with good interpersonal skills can play within the company.
Understand the role of communication in organizing teamwork and enhancing the company’s development.

Course Outline

Introduction to Communication Skills
- Definition of communication skills.
- The importance of effective communication in the workplace.
- Types of communication (verbal, written, non-verbal).
Active Listening
- Concept of active listening.
- Its importance in improving relationships.
- Methods to enhance active listening skills.
Understanding Behavioral Patterns
- Identifying different personality types (e.g., leadership, creative, managerial).
- How to interact with each type of personality.
Conflict Management
- Causes of conflicts in the workplace.
- Strategies for resolving conflicts positively.
- Communication techniques for handling conflicts.
Building Positive Work Relationships
- The importance of trust and respect.
- Strategies for enhancing relationships.
- How to handle differences in the workplace.
Communication in Teams
- The importance of effective communication in teamwork.
- Strategies to improve communication among team members.
- How to motivate team members to achieve common goals.
Influence and Persuasion Skills
- Principles of influence and persuasion in the workplace.
- Strategies for building strong arguments.
- Using positive influence to achieve organizational goals.
Emotional Intelligence in Dealing with Others
- The concept of emotional intelligence and its importance.
- How emotional intelligence affects workplace relationships.
- Strategies for improving emotional intelligence.
Negotiation Skills
- Principles of effective negotiation.
- How to reach win-win solutions.
- Negotiation techniques in various workplace environments.
Providing Constructive Feedback
- The importance of feedback in performance improvement.
- How to deliver feedback in a positive and constructive manner.
- How to receive feedback and handle it appropriately.

Schedule & Fees

2026 Schedule & Fees

27 Sep - 1 Oct, 2026

English

Per participant USD 2,900

27 Sep - 1 Oct, 2026

Arabic

Per participant USD 2,900

15 - 19 Nov, 2026

English

Per participant USD 2,900

15 - 19 Nov, 2026

Arabic

Per participant USD 2,900

27 - 31 Dec, 2026

English

Per participant USD 2,900

27 - 31 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

14 - 18 Feb, 2027

English

Per participant USD 2,900

14 - 18 Feb, 2027

Arabic

Per participant USD 2,900

28 Mar - 1 Apr, 2027

English

Per participant USD 2,900

28 Mar - 1 Apr, 2027

Arabic

Per participant USD 2,900

16 - 20 May, 2027

English

Per participant USD 2,900

16 - 20 May, 2027

Arabic

Per participant USD 2,900

27 Jun - 1 Jul, 2027

English

Per participant USD 2,900

27 Jun - 1 Jul, 2027

Arabic

Per participant USD 2,900

15 - 19 Aug, 2027

English

Per participant USD 2,900

15 - 19 Aug, 2027

Arabic

Per participant USD 2,900

26 - 30 Sep, 2027

English

Per participant USD 2,900

26 - 30 Sep, 2027

Arabic

Per participant USD 2,900

14 - 18 Nov, 2027

English

Per participant USD 2,900

14 - 18 Nov, 2027

Arabic

Per participant USD 2,900

26 - 30 Dec, 2027

English

Per participant USD 2,900

26 - 30 Dec, 2027

Arabic

Per participant USD 2,900

Course of The Skills of Dealing with Others in the Work Environment

Overview

Why Attend

Course Objectives

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees