An increasing organizational requirement on measuring Return On Investment (ROI) of training mandates training and development professionals to improve their knowledge and skills in developing effective ROI evaluations. This course explores current practices of measuring and evaluating training programs through the ROI process model, and focuses on data collection at various training intervals, isolating strategies for the effects of training and calculating monetary values.
Course Methodology
The course is delivered in a highly practical and application oriented approach. The classroom practicality is coupled with rich tools, templates and checklists that can be adapted for use within participants' organizations.
Course Objectives
By the end of the course, participants will be able to:
Measure the impact of training on more than one level of evaluation
Identify methods used to collect data during and after training programs
Demonstrate appropriate methods in isolating the effects of training
Tabulate monetary values of training in terms of benefits and costs
Calculate and interpret return on investment of training
Target Audience
Training and development professionals, human resources partners and anyone who is involved with measuring the impact of training within an organization.
Target Competencies
Deciding and initating action
Persuading and influencing
Presenting and communicating
Analytical thinking
Applying expertise and technology
Planning and organizing
Course Outline
Introduction to training evaluation
Training evaluation: meaning and purpose
Benefits of training
Tangible benefits
Intangible benefits
A framework for evaluation
Evaluation levels and chain of impact
The ROI model and process
Common formulas
Benefit cost ratio (BCR)
Return on investment (ROI) formula
Barriers to ROI implementation
Criteria for an effective ROI process
Data collection at various intervals
During training courses
Objectives the foundation of measurement
Measuring reaction and satisfaction
Measuring learning
After training courses
Questionnaires and surveys
Interviews and focus groups
On-the-job observations
Performance data
Action planning and follow-up assignments
Isolating the effects of training
Potential causes of improved productivity
Methods and techniques
Control groups
Trend line analysis and forecasting
Stakeholder estimates
Converting training results into monetary values
Benefits in monetary terms
Hard and soft data
General steps to convert data
Monetary savings in quality and time
Training program costs
Major cost categories
Fully loaded approach
Calculating ROI and reporting findings
Workshop: calculations and interpretations
Suggested training ROI report outline
Case studies: Implementation in organizations
Case study 1: evaluating a safety training program
Case study 2: evaluating a leadership training program
Case study 3: evaluating a soft skills training program