Human Resources KPIs and HR Performance Benchmarking |Smart

Overview

Why Attend

The Human Resources KPIs and HR Performance Benchmarking Training Course provides professionals with the knowledge and practical skills required to develop, monitor, and evaluate effective HR KPIs. The course explores how organisations can use HR metrics, performance measurement, dashboards, and workforce analytics to assess HR effectiveness, improve workforce performance, and align people strategies with organisational objectives.

Offered as part of ’s Human Resource Training Courses, this Management course focuses on practical approaches to HR benchmarking and people analytics. Participants will learn how to establish meaningful performance indicators, compare HR results against internal and external benchmarks, interpret workforce data, and communicate actionable insights to support evidence-based HR decision-making.

Course Objectives

By the end of the course, participants will be able to:

By the end of this course, participants will be able to:

Understand the principles and strategic importance of HR KPIs.
Identify and develop effective HR metrics aligned with organisational objectives.
Apply HR benchmarking techniques to evaluate workforce performance.
Use workforce analytics and people analytics to support HR decisions.
Design meaningful HR dashboards for monitoring key performance indicators.
Measure employee performance, retention, recruitment, absenteeism, and workforce productivity.
Establish relevant internal and external HR performance benchmarks.
Analyse HR data and identify trends, gaps, and performance improvement opportunities.
Present HR performance insights clearly to senior management.
Develop data-driven approaches to continuous HR improvement.

Target Audience

HR Managers and HR Business Partners
Human Resources Professionals and Specialists
Talent Management and Workforce Planning Professionals
Learning and Development Managers
Recruitment and Talent Acquisition Professionals
Performance Management Specialists
HR Analysts and People Analytics Professionals
Department Heads and Line Managers
Business Managers involved in workforce planning and performance
Professionals seeking advanced skills in HR performance management

Course Outline

Module 1: Introduction to HR KPIs and Performance Management

Meaning and purpose of HR KPIs
Strategic role of HR performance measurement
Linking HR objectives with organisational strategy
Leading and lagging HR indicators
Characteristics of effective HR KPIs

Module 2: Developing Effective HR Metrics

Recruitment and talent acquisition metrics
Employee retention and turnover metrics
Absence and attendance metrics
Training and development metrics
Employee engagement and productivity metrics
Cost and workforce efficiency metrics

Module 3: HR Performance Benchmarking

Principles of HR benchmarking
Internal and external benchmarking
Selecting appropriate benchmarking standards
Industry and peer comparisons
Identifying performance gaps
Turning benchmarking results into improvement actions

Module 4: Workforce Analytics and People Analytics

Introduction to workforce analytics
Using data to understand workforce trends
People analytics for strategic decision-making
Analysing employee lifecycle data
Identifying workforce risks and opportunities
Data-driven HR planning

Module 5: HR Dashboards and Data Visualisation

Designing effective HR dashboards
Selecting the right KPIs for dashboards
Presenting HR data clearly
Dashboard reporting principles
Trend and variance analysis
Communicating HR insights to stakeholders

Module 6: Measuring Recruitment and Talent Performance

Time-to-hire and cost-per-hire
Quality of hire
Recruitment funnel metrics
Candidate experience indicators
Talent pipeline performance
Benchmarking recruitment effectiveness

Module 7: Employee Performance, Engagement and Productivity

Measuring employee performance
Productivity and workforce efficiency
Employee engagement indicators
Performance review metrics
Absenteeism and attendance analysis
Identifying performance improvement opportunities

Module 8: HR Reporting and Strategic Decision-Making

Converting HR data into actionable insights
Interpreting KPI trends and variances
Preparing management reports
Presenting HR performance results
Using KPIs to support strategic workforce decisions
Building a continuous HR performance improvement framework

Schedule & Fees

2026 Schedule & Fees

11 - 15 Oct, 2026

English

Per participant USD 2,900

11 - 15 Oct, 2026

Arabic

Per participant USD 2,900

15 - 19 Nov, 2026

English

Per participant USD 2,900

15 - 19 Nov, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

10 - 14 Jan, 2027

English

Per participant USD 2,900

10 - 14 Jan, 2027

Arabic

Per participant USD 2,900

14 - 18 Feb, 2027

English

Per participant USD 2,900

14 - 18 Feb, 2027

Arabic

Per participant USD 2,900

11 - 15 Apr, 2027

English

Per participant USD 2,900

11 - 15 Apr, 2027

Arabic

Per participant USD 2,900

16 - 20 May, 2027

English

Per participant USD 2,900

16 - 20 May, 2027

Arabic

Per participant USD 2,900

11 - 15 Jul, 2027

English

Per participant USD 2,900

11 - 15 Jul, 2027

Arabic

Per participant USD 2,900

15 - 19 Aug, 2027

English

Per participant USD 2,900

15 - 19 Aug, 2027

Arabic

Per participant USD 2,900

10 - 14 Oct, 2027

English

Per participant USD 2,900

10 - 14 Oct, 2027

Arabic

Per participant USD 2,900

14 - 18 Nov, 2027

English

Per participant USD 2,900

14 - 18 Nov, 2027

Arabic

Per participant USD 2,900