Training in Managing Risk and Improving Quality at Healthcare |Smart

Overview

Why Attend

This course offers this training course "Managing Risk and Improving Quality at Healthcare Institutions" to equip professionals in the healthcare sector with the tools and frameworks needed to build effective systems that ensure high-quality services, patient safety, and reduced operational risks. In a fast-paced and complex healthcare environment, quality and risk management are essential pillars for achieving institutional excellence and better health outcomes.

This course focuses on internationally recognized concepts and practices in healthcare quality and risk management. It presents strategies for continuous improvement, tools for performance evaluation, and mechanisms for managing adverse events. The content is designed to serve both public and private healthcare organizations and emphasizes the importance of cultivating an organizational culture centered on safety and quality.

Course Objectives

By the end of the course, participants will be able to:

Who should attend?

Hospital and healthcare facility managers seeking to enhance institutional performance and minimize risks.
Medical and nursing staff involved in implementing patient safety and quality policies.
Quality and risk management professionals working within healthcare environments.
Healthcare consultants and accreditation assessors focused on institutional evaluation and compliance.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

Understand core principles of risk management and how they apply in healthcare environments.
Develop effective systems for quality improvement and error reduction.
Utilize risk analysis and reporting tools to enhance institutional performance.
Foster a culture of quality and safety among healthcare teams.
Align internal systems with national and international accreditation standards.

Course Outline

Introduction to Healthcare Quality
- Definition and dimensions of healthcare quality
- Objectives of quality improvement
- Connection between quality and patient safety
Understanding Healthcare Risk Management
- Types of risks in healthcare institutions
- Clinical vs. administrative risks
- Importance of preventive risk assessment
Pillars and Dimensions of Quality
- Efficiency and effectiveness
- Patient satisfaction and experience
- Continuous improvement as a strategy

International Healthcare Quality Standards
- ISO 9001 in healthcare settings
- Joint Commission International (JCI) accreditation
- Local regulatory bodies and compliance
Quality Management Systems (QMS)
- Key components of a successful QMS
- Performance and quality indicators
- Aligning quality with institutional mission
Continuous Quality Improvement (CQI) Programs
- PDCA (Plan-Do-Check-Act) cycle
- Gap analysis and process reviews
- Sustainable development strategies

Types of Risks in Healthcare Facilities
- Clinical safety risks
- Infrastructure and security risks
- Legal and regulatory risks
Risk Analysis and Assessment Methods
- Root Cause Analysis (RCA)
- Failure Mode and Effects Analysis (FMEA)
- Risk probability and severity assessment
Developing a Risk Management Plan
- Core components of an effective plan
- Risk prioritization techniques
- Organizational response strategies

Key Performance Indicators (KPIs)
- Identifying and selecting meaningful KPIs
- Using data to enhance performance
- Linking indicators to strategic objectives
Culture of Patient Safety
- The "no-blame" approach
- Leadership’s role in safety culture
- Engaging staff in improving safety practices
Incident and Error Reporting Systems
- Importance of structured reporting
- Data confidentiality and employee motivation
- Turning errors into learning opportunities

The Seven Quality Management Tools
- Flowcharts and process mapping
- Pareto diagrams
- Fishbone (Ishikawa) diagrams
Process Analysis and Optimization
- Techniques for streamlining processes
- Eliminating redundancy and waste
- Data-driven decision-making
Using Statistics in Quality Management
- Data collection and interpretation
- Understanding variation and control
- Statistical Process Control (SPC) tools

Role of Leaders in Driving Quality
- Vision and motivation
- Empowering cross-functional teams
- Evidence-based leadership approaches
Change Management in Healthcare Settings
- Steps for effective change implementation
- Overcoming resistance to change
- Promoting a culture of innovation
Multidisciplinary Quality Teams
- Team structure and collaboration
- Defining responsibilities and roles
- Monitoring progress and outcomes

Understanding Healthcare Accreditation
- Goals and impact of accreditation
- Role of national and international accrediting bodies
- Benefits for patients and institutions
Preparing for External Audits and Surveys
- Conducting internal audits
- Staff training and readiness
- Documentation and recordkeeping systems
Post-Accreditation Improvement Plans
- Analyzing survey results
- Developing corrective action plans
- Integrating findings into operational strategy

Organizational Knowledge Management
- Capturing lessons learned
- Knowledge sharing across departments
- Ongoing training and development
Measuring the Return on Quality and Risk Investments
- Cost of errors and inefficiencies
- Enhancing operational effectiveness
- Financial impact of quality initiatives
Strategic Planning for Quality and Risk
- Aligning with long-term institutional goals
- Setting improvement priorities
- Periodic monitoring and evaluation

Schedule & Fees

2026 Schedule & Fees

22 - 26 Nov, 2026

English

Per participant USD 2,900

22 - 26 Nov, 2026

Arabic

Per participant USD 2,900

6 - 10 Dec, 2026

English

Per participant USD 2,900

6 - 10 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

21 - 25 Feb, 2027

English

Per participant USD 2,900

21 - 25 Feb, 2027

Arabic

Per participant USD 2,900

7 - 11 Mar, 2027

English

Per participant USD 2,900

7 - 11 Mar, 2027

Arabic

Per participant USD 2,900

23 - 27 May, 2027

English

Per participant USD 2,900

23 - 27 May, 2027

Arabic

Per participant USD 2,900

6 - 10 Jun, 2027

English

Per participant USD 2,900

6 - 10 Jun, 2027

Arabic

Per participant USD 2,900

22 - 26 Aug, 2027

English

Per participant USD 2,900

22 - 26 Aug, 2027

Arabic

Per participant USD 2,900

5 - 9 Sep, 2027

English

Per participant USD 2,900

5 - 9 Sep, 2027

Arabic

Per participant USD 2,900

21 - 25 Nov, 2027

English

Per participant USD 2,900

21 - 25 Nov, 2027

Arabic

Per participant USD 2,900

5 - 9 Dec, 2027

English

Per participant USD 2,900

5 - 9 Dec, 2027

Arabic

Per participant USD 2,900

Training in Managing Risk and Improving Quality at Healthcare Institutions

Overview

Why Attend

Course Objectives

Course Outline

Schedule & Fees

2026 Schedule & Fees

2027 Schedule & Fees