Booking and Issuance of Airline Tickets |Smart

Overview

Why Attend

The travel and aviation industry is a vital sector that requires precision and professionalism in all its aspects, especially in the field of ticket booking, pricing, and issuance. Booking and issuing tickets are fundamental tasks that significantly impact the customer experience and the overall success of travel operations. This field demands a comprehensive understanding of the systems and software used, as well as knowledge of how to calculate various fares, handle modifications and cancellations, and provide the best services to customers.

The course on "Booking and Issuance of Airline Tickets" aims to equip participants with both basic and advanced knowledge in this area. The course will cover how to use global reservation systems, the best methods for calculating ticket prices, understanding associated costs, and handling all booking-related situations, from modifications to cancellations.

Course Objectives

By the end of the course, participants will be able to:

Who Should Attend?

Employees in travel and tourism companies.
Travel agency staff.
Employees in the field of flight booking and ticket issuance.
Students and professionals seeking to enter the travel and aviation industry.
Individuals who want to enhance their skills in ticket booking and pricing.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

Understand modern flight ticket reservation systems.
Know how to calculate ticket costs and related add-ons.
Deal with customers professionally during the booking process.
Issue flight tickets accurately and on time.
Handle modifications and cancellations of flight tickets.
Understand the laws and policies related to flight tickets and their pricing.

Course Outline

Introduction to the Aviation Industry and Booking

Introduction to the Aviation Industry
- The general structure of the aviation industry: airlines, agents, and travel companies
- The importance of booking and ticket issuance in aviation operations
- The different roles of parties involved in the booking process
Types of Flight Tickets
- Electronic tickets vs. paper tickets
- Standard tickets and premium tickets
- Smart tickets and dynamic pricing tickets
Reservation and Ticket Issuance Systems
- Introduction to global systems like SABRE, Amadeus, and Galileo
- How to access the system and search for flights
- Steps for completing a booking from start to finish

Flight Ticket Pricing

Components of Ticket Price
- Explanation of basic ticket costs and add-ons such as fees and taxes
- How to calculate ticket prices based on class (economy, business, first class)
- Calculating promotional offers and discounts
Adding Additional Options
- Excess baggage fees, preferred seating, special meals
- Understanding special travel policies, such as date changes or flight cancellations
- How to handle multi-destination or open tickets
Booking Policies
- Cancellation, modification, and refund policies
- Discount periods and approved ticket prices
- Price differences between different airlines

Issuing Flight Tickets and Payment Processing

Issuing Tickets via Systems
- How to issue tickets electronically
- Step-by-step: entering data, reviewing prices, and booking tickets
- How to ensure data accuracy before issuing a ticket
Payment Processing
- Available payment methods (credit cards, bank transfers, cash)
- Verifying payments and how payments affect the booking
- Dealing with rejected or failed payments
Issuing Electronic Tickets
- Sending tickets via email to the customer
- Booking confirmation and ticket number
- How to make modifications or handle queries about the ticket after issuance

Handling Modifications and Cancellations

Making Modifications to Tickets
- How to modify flight dates or change destinations
- Handling airline changes in bookings
- Modification fees and how to calculate them
Canceling Tickets
- Airline-specific cancellation policies
- How to calculate cancellation fees and allowed discounts
- Refund procedures and details
Handling Booking Issues
- How to handle lost or incorrect bookings
- Communicating with airlines to resolve booking-related problems
- Correction procedures for incorrect data in bookings

Customer Service and Marketing for Airline Ticket Booking

Customer Service in the Aviation Industry
- How to handle customer inquiries and assist in booking choices
- Providing advice to customers on the best flight options and ticket prices
- Building relationships with customers and enhancing loyalty
Marketing for Airline Ticket Booking
- Strategies for marketing special trips and promotional offers
- Using the internet and social media to market ticket bookings
- Online ticket booking applications and ways to improve digital processes
Handling Emergencies and Complaints
- Handling customer complaints related to bookings or flight delays
- Providing appropriate solutions to ensure customer satisfaction
- Taking necessary actions in case of emergencies (such as flight delays or cancellations)

Schedule & Fees

2026 Schedule & Fees

15 - 19 Nov, 2026

English

Per participant USD 2,900

15 - 19 Nov, 2026

Arabic

Per participant USD 2,900

29 Nov - 3 Dec, 2026

English

Per participant USD 2,900

29 Nov - 3 Dec, 2026

Arabic

Per participant USD 2,900

2027 Schedule & Fees

14 - 18 Feb, 2027

English

Per participant USD 2,900

14 - 18 Feb, 2027

Arabic

Per participant USD 2,900

28 Feb - 4 Mar, 2027

English

Per participant USD 2,900

28 Feb - 4 Mar, 2027

Arabic

Per participant USD 2,900

16 - 20 May, 2027

English

Per participant USD 2,900

16 - 20 May, 2027

Arabic

Per participant USD 2,900

30 May - 3 Jun, 2027

English

Per participant USD 2,900

30 May - 3 Jun, 2027

Arabic

Per participant USD 2,900

15 - 19 Aug, 2027

English

Per participant USD 2,900

15 - 19 Aug, 2027

Arabic

Per participant USD 2,900

29 Aug - 2 Sep, 2027

English

Per participant USD 2,900

29 Aug - 2 Sep, 2027

Arabic

Per participant USD 2,900

14 - 18 Nov, 2027

English

Per participant USD 2,900

14 - 18 Nov, 2027

Arabic

Per participant USD 2,900

28 Nov - 2 Dec, 2027

English

Per participant USD 2,900

28 Nov - 2 Dec, 2027

Arabic

Per participant USD 2,900