18 - 22 Oct, 2026
This course covers every critical aspect of customer service that individuals engaged in direct customer contact should be aware of and implement. It also helps participants develop the right mindset and the necessary behavioral and communication abilities to examine and enhance the customer service they provide. The course is straightforward and practical, enabling participants to guarantee client satisfaction and delight even in the most demanding circumstances.
This course uses several methodologies, including brief presentations by the consultant, case studies, self-awareness tools, exercises to practice some of the methods learned during the course, video clips, and role plays.
By the end of the course, participants will be able to:
Customer service representatives, technical and support personnel, field service representatives, account managers, credit and billing specialists, and managers who want customer service training to reinforce their skills and train their staff.
Effective customer interaction strategies
Communication styles, handling demanding customers, and service recovery
18 - 22 Oct, 2026
18 - 22 Oct, 2026
22 - 26 Nov, 2026
22 - 26 Nov, 2026
17 - 21 Jan, 2027
17 - 21 Jan, 2027
21 - 25 Feb, 2027
21 - 25 Feb, 2027
18 - 22 Apr, 2027
18 - 22 Apr, 2027
23 - 27 May, 2027
23 - 27 May, 2027
18 - 22 Jul, 2027
18 - 22 Jul, 2027
22 - 26 Aug, 2027
22 - 26 Aug, 2027
17 - 21 Oct, 2027
17 - 21 Oct, 2027
21 - 25 Nov, 2027
21 - 25 Nov, 2027
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