Crisis Management and Emergency Response Measures|Online

Overview

Why Attend

Effective crisis management can protect organizations against a complete failure if or when disaster occurs.

This course explores methods, organization and tools to use as a basis for crisis and emergency management plans. Participants will learn about the key elements of crisis management and emergency response planning, how to prevent and handle crises and emergencies, and how to relate the plan to a Business Continuity Management System (BCMS).

Practical case studies utilized during the course will include how and when to put a crisis and emergency management plan into action and determine when a crisis is over.

Course Methodology

This course combines presentations as well as individual and team activities designed to establish a practical understanding of the elements of crisis and emergency management, enabling you to construct, deploy and validate relevant crisis and emergency management organization/plans.

Course Objectives

By the end of the course, participants will be able to:

Develop methods on how to deal with any crisis/disaster
Adapt and implement Emergency Response plans
Enhance crisis management capabilities and techniques
Apply best practices in Crisis and Emergency Management (Organization, tools, approaches)

Target Audience

This course is ideal for anyone who is in, works with, or is training to be in any organizational planning role, or position including; Business Continuity Managers, Communication teams (Internal and External), Chief Security Officers, Incident Response team, Chief Information Security Officer (CISO) or Chief Information Officer (CIO), Operational Risks Managers.

Target Competencies

Team Management
Strategic Planning
Communication Skills
Crisis Management
Processes Thinking
Analyzing Skills
Public Speaking

Course Outline

Overview of Crisis and Emergency Management
- What is crisis management?
- Crisis management framework
- Command center operating dynamics
- Developing emergency response strategies and implementing plans
- Activation pressures and gradient processes
- Applicable laws
- Civil defense and external coordination
- Best practice - Strategies, structures and leadership
Crisis and Emergency Management Teams
- Leadership
- Information flow
- Schedule technique
- Fundamentals of crisis management team
- Record relevant information and matrix
- Simplified for applicable tools
Emergency Response Plans
- Multi-disciplinary Emergency Plans
- Mono-disciplinary Emergency plans
- Internal Emergency Plans
Crisis and Emergency Management, Communication and Interpretation
- Managing the media during crisis – Reputation, internal and external communication
- Interested parties
- Operational partners
- Dealing with social media
- Simplified for applicable tools
- Keys to successful communication
Post Crisis and Emergency Management and Resilience
- Plan analysis, evaluation and re-planning
- Lessons learned and best practices
- Recording and documentation of the incident
Case Studies and Simulation
- Definition of the case
- Guide roles
- Exercise analysis
- Identify lessons and traps

Schedule & Fees

2026 Schedule & Fees

There are no public sessions remaining for the course this year. Please contact us if you wish to have a customized in-house session, or to find out how an additional public session can be scheduled.

2027 Schedule & Fees

3 - 7 Jan, 2027

Arabic
Virtual Learning

Per participant USD 1,300

3 - 7 Jan, 2027

English
Virtual Learning

Per participant USD 1,300

31 Jan - 4 Feb, 2027

English
Virtual Learning

Per participant USD 1,300

31 Jan - 4 Feb, 2027

Arabic
Virtual Learning

Per participant USD 1,300

4 - 8 Apr, 2027

English
Virtual Learning

Per participant USD 1,300

4 - 8 Apr, 2027

Arabic
Virtual Learning

Per participant USD 1,300

2 - 6 May, 2027

Arabic
Virtual Learning

Per participant USD 1,300

2 - 6 May, 2027

English
Virtual Learning

Per participant USD 1,300

4 - 8 Jul, 2027

English
Virtual Learning

Per participant USD 1,300

4 - 8 Jul, 2027

Arabic
Virtual Learning

Per participant USD 1,300

1 - 5 Aug, 2027

English
Virtual Learning

Per participant USD 1,300

1 - 5 Aug, 2027

Arabic
Virtual Learning

Per participant USD 1,300

3 - 7 Oct, 2027

Arabic
Virtual Learning

Per participant USD 1,300

3 - 7 Oct, 2027

English
Virtual Learning

Per participant USD 1,300

31 Oct - 4 Nov, 2027

English
Virtual Learning

Per participant USD 1,300

31 Oct - 4 Nov, 2027

Arabic
Virtual Learning

Per participant USD 1,300