Strategic Quality Management|Online

Overview

Why Attend

This course presents a blend between strategy and quality to help participants develop the right skills to plan their organization's quality strategic plans. The course will take participants through the history of quality and strategy and link them with practical applications. Participants will learn to analyze current organizational status and identify gaps and future needs. The course will also examine the strategic planning process, from initiation to the selection of initiatives. Moreover, the identification process of quality Key Result Areas (KRAs) will be discussed. Participants will leave with the tools, skills, and knowledge to start their journey to strategize for their quality departments and produce deployment plans.

Course Methodology

This course uses workshops, case studies, and group debriefs to help participants understand various strategies, quality concepts, and applications. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. Various videos on strategy and quality applications support this course.

Team discussions and presentations are used throughout the course to foster participants’ understanding of the strategic planning process for quality deployment in organizations.

Course Objectives

By the end of the course, participants will be able to:

Define quality and strategy concepts highlighting the main components of quality strategic planning
Analyze the current quality situation to draft vision and mission statements
Generate strategic goals and objectives for their quality department
Evaluate strategies and draft an operating plan
Examine how to measure the success of a quality strategy

Target Audience

All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.

Target Competencies

Strategic planning
Quality management
Management and planning
Understanding controls and Key Performance Indicators (KPIs)
Understanding quality frameworks

Course Outline

Introduction to Quality Management and Strategy
- Definitions of quality
- Dimensions of quality
- The evolution of quality standards
- The seven principles of strategic quality management
- Strategic deployment of quality frameworks and excellence awards
- Evaluation of strategic management
- Historical origins of strategy
- Barriers to strategic implementation
- Strategic deployment models
Analyzing the Environment and Extracting Critical Success Factors
- Quality maturity ladder
- Quality stakeholders analysis
- Situation analysis tools in quality departments
- Defining quality visions and missions
- Developing a quality statement
- Setting quality strategic goals
- Identifying Critical Success Factors (CSFs) in quality
Goals and Objectives and Alignment to Action Plans
- From a strategic plan to an action plan
- Goals, objectives and targets for the quality division
- Criteria for setting strategic objectives
- Key Results Areas (KRAs), goals, objectives and targets
- Examples of strategic objectives (goals)
Evaluating Strategies and Drafting Operating Plans
- Expanding SWOT for strategies: TOWS
- Offensive strategies
- Defensive strategies
- The How-How technique to develop quality-related initiatives
- Linking goals, strategies, action plans and budgets
- Criteria of effective action plans
- Developing a quality department plan
Measuring Quality Management Strategy Achievement
- Approaches to control quality
- Using Key Result Areas (KRAs) to create Key Performance Indicators (KPIs)
- Quality dashboards
- KPI cards
- Setting targets
- The balanced scorecard for the quality department

Schedule & Fees

2026 Schedule & Fees

20 - 24 Sep, 2026

English
Virtual Learning

Per participant USD 1,300

20 - 24 Sep, 2026

Arabic
Virtual Learning

Per participant USD 1,300

29 Nov - 3 Dec, 2026

English
Virtual Learning

Per participant USD 1,300

29 Nov - 3 Dec, 2026

Arabic
Virtual Learning

Per participant USD 1,300

20 - 24 Dec, 2026

Arabic
Virtual Learning

Per participant USD 1,300

20 - 24 Dec, 2026

English
Virtual Learning

Per participant USD 1,300

2027 Schedule & Fees

28 Feb - 4 Mar, 2027

English
Virtual Learning

Per participant USD 1,300

28 Feb - 4 Mar, 2027

Arabic
Virtual Learning

Per participant USD 1,300

21 - 25 Mar, 2027

English
Virtual Learning

Per participant USD 1,300

21 - 25 Mar, 2027

Arabic
Virtual Learning

Per participant USD 1,300

30 May - 3 Jun, 2027

Arabic
Virtual Learning

Per participant USD 1,300

30 May - 3 Jun, 2027

English
Virtual Learning

Per participant USD 1,300

20 - 24 Jun, 2027

English
Virtual Learning

Per participant USD 1,300

20 - 24 Jun, 2027

Arabic
Virtual Learning

Per participant USD 1,300

29 Aug - 2 Sep, 2027

English
Virtual Learning

Per participant USD 1,300

29 Aug - 2 Sep, 2027

Arabic
Virtual Learning

Per participant USD 1,300

19 - 23 Sep, 2027

Arabic
Virtual Learning

Per participant USD 1,300

19 - 23 Sep, 2027

English
Virtual Learning

Per participant USD 1,300

28 Nov - 2 Dec, 2027

English
Virtual Learning

Per participant USD 1,300

28 Nov - 2 Dec, 2027

Arabic
Virtual Learning

Per participant USD 1,300

19 - 23 Dec, 2027

English
Virtual Learning

Per participant USD 1,300

19 - 23 Dec, 2027

Arabic
Virtual Learning

Per participant USD 1,300