EFQM: Journey to Excellence (J2E)|Online

Overview

Why Attend

What is the definition of excellence? What are the fundamental concepts that organizations need to embody in order to become excellent? Are there criteria for excellence that an organization can use to assess itself? How to ensure continuous improvement across all aspects of the organization? The EFQM excellence model was developed to answer all of the above questions. In this course, we will explain the EFQM excellence model and its 3 main components. Participants will be able to review, reflect on and practice each component in a group environment. Upon completion, participants will be able to assess their organizations’ level of excellence and determine areas for strategic improvement.

Course Methodology

This course uses a set of workshops which enable the participant to reflect on the EFQM topics covered. It also introduces the 'Quick Check' Excel based assessment tool.

Course Objectives

By the end of the course, participants will be able to:

Use self assessment as an improvement tool
Develop a roadmap for their organization’s action plan
Prioritize improvement actions to ensure effective use of resources
Develop a plan to engage people within their organization to drive improvement efforts
Utilize tools and techniques to improve performance
Defend EFQM’s levels of excellence to determine own goals and aspirations
Recognize the cultural aspects of excellence to improve non tangible strengths

Target Audience

Professionals, leaders, supervisors and all those who are engaged in excellence, quality management implementation and improvement of organizational performance. Individuals who are leading or participating in organizational effort to apply for distinguished national and international quality awards based on the EFQM model will also find the course beneficial.

Target Competencies

Achieving excellence
Business management
Leadership skills
Continuous improvement
Strategy management
KPI management

Course Outline

The Journey towards Excellence
- The ingredients of sustainable improvement
- Defining the burning platform
- The Committed to Excellence (C2E) process
- EFQM levels of excellence
- What is excellence?
- Mapping stakeholders and their expectations
The EFQM Excellence Model
- What is driving change?
- Fundamental concepts, criteria and 'RADAR'
- Phases of excellence
- The 5 enablers of the model
- Mapping strategic themes
- Conducting a self assessment
- Applying 'RADAR' for continuous improvement
Prioritizing Opportunities to Improve
- Prioritizing the output of self assessment
- Using Pareto analysis
- Improve versus maintain versus reduce
- Assessing impact versus ease
Managing Improvement Projects
- The six phases of a project
- Project success criteria
- Using 'RADAR' to implement improvements
Preparing for the C2E Site Visit
- Site visit planning is a critical step
- The role of the validator
- Site visit agenda example
- How the validator works
- C2E recognition
Putting the Model into Practice
- The excellence journey
- Using the quick check tool
- Creating annual action plans
Planning the Next Steps
- Sustainable improvement requirements
- Planning the self assessment
- EFQM management document

Schedule & Fees

2026 Schedule & Fees

11 - 15 Oct, 2026

English
Virtual Learning

Per participant USD 1,300

11 - 15 Oct, 2026

Arabic
Virtual Learning

Per participant USD 1,300

29 Nov - 3 Dec, 2026

Arabic
Virtual Learning

Per participant USD 1,300

29 Nov - 3 Dec, 2026

English
Virtual Learning

Per participant USD 1,300

2027 Schedule & Fees

10 - 14 Jan, 2027

English
Virtual Learning

Per participant USD 1,300

10 - 14 Jan, 2027

Arabic
Virtual Learning

Per participant USD 1,300

28 Feb - 4 Mar, 2027

English
Virtual Learning

Per participant USD 1,300

28 Feb - 4 Mar, 2027

Arabic
Virtual Learning

Per participant USD 1,300

11 - 15 Apr, 2027

Arabic
Virtual Learning

Per participant USD 1,300

11 - 15 Apr, 2027

English
Virtual Learning

Per participant USD 1,300

30 May - 3 Jun, 2027

English
Virtual Learning

Per participant USD 1,300

30 May - 3 Jun, 2027

Arabic
Virtual Learning

Per participant USD 1,300

11 - 15 Jul, 2027

English
Virtual Learning

Per participant USD 1,300

11 - 15 Jul, 2027

Arabic
Virtual Learning

Per participant USD 1,300

29 Aug - 2 Sep, 2027

Arabic
Virtual Learning

Per participant USD 1,300

29 Aug - 2 Sep, 2027

English
Virtual Learning

Per participant USD 1,300

10 - 14 Oct, 2027

English
Virtual Learning

Per participant USD 1,300

10 - 14 Oct, 2027

Arabic
Virtual Learning

Per participant USD 1,300

28 Nov - 2 Dec, 2027

English
Virtual Learning

Per participant USD 1,300

28 Nov - 2 Dec, 2027

Arabic
Virtual Learning

Per participant USD 1,300