Understanding how your organization’s processes operate is critical for delivering quality products and services to your customers. In this course, we will explain the statistical tools needed to understand processes and present opportunities for improvement visually and statistically. In addition, we will present the indices used by leading organizations to measure process capability and discuss the application of the 7 quality control tools and their benefit to organizations.
Course Objectives
By the end of the course, participants will be able to:
Understand and apply SPC concepts and the 7 quality control tools
Apply SPC through control charts to identify and reduce variation
Discuss process capability and understand why it is necessary to sustain business improvement
Calculate sigma level, Cp, Cpk, and explain the capability of processes where output is normally distributed
Analyze data using various tools in Minitab
Target Audience
Managers, supervisors, and professionals who wish to fully utilize SPC concepts and process capability in their organizations and learn how PSC relates to work and business improvement.
Target Competencies
SPC
Problem-solving skills
QC tools
Process performance
Process capability
Course Outline
Improvement tools and methodologies: The 7 QC tools
What is a quality tool?
The 7 quality control tools
Cause and effect diagram, check sheet, control charts, histogram, Pareto chart, scatter diagram, and stratification
Statistical process control and control charts
What is SPC?
Causes of variation: Special and common
SPC charts
What is a control chart?
Benefits of control charts
Control charts and stability
Types of control charts: Choosing a control chart
Constructing a control chart
Reading a control chart: Control chart pattern interpretation
Comparing control charts before and after improvement
Process and performance capability
Voice of customer and voice of process
Normal and non-normal distribution
What is process performance?
Tolerances or specifications
Computing Cp and Cpk
Improving process capability
Comparing process capability before and after improvement