Superior communication skills have long been associated with leadership. In this training course, we look at both of these ingredients of success and bring them together in a comprehensive and practical manner. From preparing and organizing your thoughts to analyzing the practical reality of what you want to accomplish, this course will cover it all. You will get the opportunity to discover your hidden talents and practice what you learn before going back to your workplace and influence people, events and your own future. In addition, you will learn how a great leader enhances communication flow within his organization, wins the hearts and minds of his followers, builds consensus and gets results even when faced with resistance or difficulty.
Course Methodology
The course uses a mix of interactive techniques, such as brief presentations by the participants, different role-plays, practical team and individual exercises, self-evaluations, and case studies.
Course Objectives
By the end of the course, participants will be able to:
Apply breakthrough techniques to organize and deliver your thoughts and messages in order to drive business value and become a more powerful leader
Implement best practices for influencing peers, managers, subordinates, customers, and other stakeholders
Effectively handle challenges such as delivering unpopular news, increasing team motivation, and winning hearts and minds
Communicate confidently in any environment to earn commitment and cooperation
Optimize internal communication and sell their organization’s vision, mission, and values to their team members
Target Audience
Executives, directors, team leaders and managers seeking superior communication skills training to strengthen their leadership abilities and help them achieve greater success at all levels of their organization.
Target Competencies
Leading others
Communicating Effectively
Handling Conflict
Influencing others
Presenting ideas
Gaining commitment
Course Outline
Organizing and delivering thoughts and messages
Understanding your leadership role and its relation to communication
Organizing your ideas using mind mapping
Presenting vs. Public Speaking
Essentials of public speaking
Communicating tasks and assignments effectively
Communicating performance issues
Earning credibility as a leader
Identifying the characteristics of a credible leader
Establishing your credibility firmly
Six main sources of power of any leader
Creating a positive professional image within the organization
Changing communication style depending on team member and condition
Motivating through communication
Creating an environment of engagement
Winning hearts and minds of people
Knowing your employees
Managing your employees' expectations
‘Selling’ your ideas to an audience
Creating a persuasive message that evokes the right emotions
Adjusting your message to accommodate the audience’s needs, wants and style
Communicating difficult news or unpopular messages
Leading and communicating during a crisis
Building consensus, commitment and cooperation
Principles of ethical leadership
Ethical dilemmas faced by leaders
Identifying techniques for building consensus
Describing how to secure commitment and cooperation to your change initiatives
Creating healthy inter-departmental cooperation and communication
Leading organizational communication
Controlling and managing rumors
Dealing and managing office politics
Responding to key political behavior
The four types of grapevine chain
Choosing the right channel for communicating your message
Communicating and leading your organizational vision, mission and values